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Frequently Asked Questions
General Information
Enrollment and Payment
Class Structure and Progression
Pool Facilities
What is the best age to start swimming lessons for kids?+

The best age to start swimming lessons with us is 4 years old. At this age, children are more receptive to taking in instruction, which helps enhance their physical, cognitive, and emotional development through swimming.

How long does it usually take for a child to learn to swim a short distance?+

On average, it takes about 40 lessons to swim a short distance. Progress varies based on individual learning pace and lesson consistency.

Do parents need to be in the water with their child during lessons?+

No, we recommend parents allow their child to spend sufficient time building a bond with their coach during trial sessions. This approach facilitates effective learning and trust-building between the child and the coach.

What should I bring to my swimming lesson on the first day?+

Bring swimwear, goggles, a swim cap, and a kickboard. For children under 8, a thermal swimsuit is recommended to keep warm. If you do not have goggles, a swim cap, or a kickboard, you can purchase these items from the admin, and the coach will pass them to you on the trial date.

How do I enter the swimming complex?+

Tickets can be purchased on the ActiveSG website. Once you have the ticket, scan the ticket barcode at the pool entrance to gain entry.

Are there swimming lessons on the fifth week of every month?+

Yes, lessons are conducted on the fifth week of every month unless otherwise informed by the school.

Will swimming lessons be conducted on rainy days?+

Yes, lessons proceed as usual. In cases of heavy rain with thunder or lightning, a bad weather program will be conducted, often involving land drills in sheltered areas.

Are replacement classes available if students are unable to attend due to personal reasons or illness?+

Replacement classes are eligible for Gold Package only, and can be arranged if you inform the swim school at least one day in advance. For absences due to illness, a medical certificate is required. Replacement classes are provided in the form of Lesson Credits, which can be booked via the Parent Portal.

Do I need to pay any registration fees or deposits?+

No registration fees or deposits are required. However, students learning at ActiveSG swimming pools must pay the entrance fees.

What should I do if my child is unable to follow through the trial?+

Stay patient and positive. Try to understand the possible reasons for your child’s discomfort and address them calmly. Avoid leaving the pool immediately to prevent your child from associating crying with leaving the lesson.

Can I have private swimming lessons at my condominium or apartment?+

Yes, private lessons can be conducted at your residence pool, subject to management approval for instructor entry.

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Est in 1986, The Swim Starter has crafted an effective curriculum curated for children age 4 and above. We help you to become the parent that empowers your child to be safe in the water.
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